General Terms and Conditions of Sale

Article 1: Preamble

These terms and conditions of sale are concluded, on the one hand, by ewg SPRL with its registered office at Rue de la Gare 20, 6001 Charleroi, registered with the Banque Carrefour des Entreprises under number 0889 076 561, hereinafter referred to as “the seller” and, on the other hand, by any natural or legal person wishing to make a purchase via the seller’s website, hereinafter referred to as “the buyer.”

Article 2: Object

These terms and conditions of sale aim to define the contractual relationships between the seller and the buyer and the conditions applicable to any purchase made through the seller’s website, whether the buyer is a professional or consumer.

The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these terms and conditions of sale.

These conditions of sale will prevail over any other general or specific conditions not expressly agreed to by the seller.

The seller reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the buyer’s order.

Article 3: Characteristics of Goods and Services Offered

The products and services offered are those listed in the catalog published on the seller’s website.

Each product is accompanied by a description established by the supplier.

Photographs are as faithful as possible but do not bind the Seller.

These products and services are offered as long as they are visible on the website and within the limits of available stock. If, despite its efforts, all or part of the articles are unavailable, the seller will inform the buyer by email as soon as possible and offer the possibility to wait or cancel the order of the unavailable items at no cost. Available items will be delivered as usual. The seller cannot be held responsible for the delivery time and quality. As soon as the goods are removed, the responsibility for their condition no longer falls on the seller.

Article 4: Use of Products, Information, and Documents

The products, information, and documents provided from this site cannot in any way be transmitted or resold by the buyer to a third party.

The buyer is solely responsible for the compliant use of the products, information, and documents provided by this site, in accordance with the requirements they must respect.

Article 5: Prices

The prices of the products and services displayed on the site are indicated in euros, including all taxes (VAT and other applicable taxes).

The seller reserves the right to change its prices at any time. However, the prices applicable to the order are those in effect at the time of the confirmation of the order.

The prices indicated do not include order processing, transport, and delivery fees, provided they occur in the geographical areas specified below.

Article 6: Geographical Zones

The online sale of the products and services presented on the seller’s website is intended for all buyers residing in countries that fully allow the entry of these products into their territory.

Article 7: Orders

The buyer, wishing to purchase a product or service, must:

  • Fill in the identification form on which all requested details must be provided or give their customer number if they have one;
  • Complete the online order form, providing all references of the chosen products or services;
  • Validate their order after reviewing it;
  • Make payment under the conditions provided;
  • Confirm their order and payment.

The order confirmation implies acceptance of these terms of sale, acknowledgment of full understanding of them, and waiver of one’s own purchasing conditions or other conditions.

All data provided and the recorded confirmation will serve as proof of the transaction. Payment will be considered as a signature and acceptance of the operations carried out.

The seller will confirm the recorded order via email.

Article 8: Right of Withdrawal

In accordance with the law, the consumer has the right to notify the seller that they wish to cancel their purchase, without penalty and without stating reasons, within 14 working days from the day after the delivery of the product or the conclusion of the service contract. This right of withdrawal does not apply to the professional buyer.

Within this period, the consumer must notify their intention to withdraw by email and return the delivered product to the administrative headquarters of EWG at their own expense and risk: Rue de la Gare 20, 6001 Charleroi.

The products must be returned in their original packaging, undamaged, along with all accessories, the user manual, and the original invoice/delivery slip.

Returned products must not have been unpacked, unsealed, or used in any way.

Incomplete, damaged, or soiled goods by the customer will not be accepted.

Within 30 days, after accepting the return of the goods, the seller commits to refunding any payments made, excluding all fees.

Unless otherwise agreed, the consumer cannot exercise the right of withdrawal for contracts:

1° For the provision of services where execution has begun with the consumer’s consent before the end of the withdrawal period;

2° For the supply of goods made to the consumer’s specifications or clearly personalized or which, due to their nature, cannot be returned or are liable to deteriorate or expire rapidly.

Article 9: Payment Methods

Payment is made by credit card, Visa, or Mastercard.

The ordered items remain the exclusive property of the seller until the buyer fully pays the order.

Article 10: Deliveries

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area.

The goods are transported at the buyer’s risk. From the time of factory departure, the buyer alone assumes the risks. Delivery times are indicative; if they exceed thirty days from the order, the sales contract may be terminated, and the buyer refunded.

Article 11: Warranty

With regard to consumers, the seller guarantees the products it sells and the services it provides in accordance with the law of September 1, 2004, on the protection of consumers in the sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code).

In the event of non-compliance of a sold product found within a month of delivery, the consumer must notify the seller as soon as possible in a precise manner by registered letter or email.

This warranty only covers existing conformity defects at the time of delivery. Defects or damage due to improper use, such as water damage, oxidation, falls or shocks, negligence, and wear, are not covered by the warranty. Likewise, repairs carried out by technicians not authorized by the supplier will result in the cancellation of the warranty.

The invoice or delivery slip serves as a warranty certificate and must be kept by the consumer and produced in original.

Article 12: Liability

The seller, in the process of online sales, is only bound by an obligation of means; its responsibility cannot be engaged for damages resulting from the use of the Internet network such as data loss, intrusion, viruses, service breakdown, or other involuntary problems.

The data on the site are also provided in good faith. The links offered to the sites of manufacturers and/or partners are given for informational purposes. The seller cannot be held responsible for the information from these sites.

Article 13: Intellectual Property

All elements of the seller’s site are and remain the exclusive intellectual property of the seller.

No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual, or sound.

Any simple or hypertext link is strictly prohibited without a prior written express agreement from the seller.

Article 14: Personal Data

All personal data necessary for processing an order are kept by the seller or its employees and may be transmitted to companies with which the seller – or its suppliers – collaborate(s), when such communication is necessary for processing the order.

The user also authorizes the seller to use this data to compile statistics to improve its site, goods, and service offered.

This information may also be used to allow the dissemination, by any means of communication, of information related to the seller’s commercial activities to its customers. The seller also keeps personal data to facilitate subsequent orders.

The seller commits not to disclose the information it has to another company or business.

The data kept by the seller can be requested and corrected at any time upon request.

Article 15: Proof

The parties accept, within the framework of their relations, electronic means of proof (for example: email, computer backups, etc.).

Article 16: Dispute Resolution

These online sales conditions are subject to Belgian law.

In the event of a dispute, the courts of the seller’s head office are competent, except for mandatory public order provisions.

Rue de la Gare 20
6001 Charleroi
BE 889.076.561
Tel: +32 (0)71 119 220